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Chatbots & Assistants

Instant, accurate answers — in your brand voice, on every channel.

We build assistants grounded in your own knowledge base, so answers are accurate and on-brand. Deploy them on your website, app, WhatsApp, Slack or phone, with smooth hand-off to your team.

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botsinc assistant

Online

  • Where is my order #4821?
  • It shipped this morning and arrives Thursday. Want delivery updates on WhatsApp?
  • Yes please!
  • Done — you’ll get a message when it’s out for delivery.
Type a message…
of questions answered instantly
70%
average response time
< 2s
languages supported
30+

What you get

Everything included with Chatbots & Assistants

  • Grounded in your content

    Answers come from your docs, help centre and product data — with sources.

  • Every channel

    Website widget, mobile app, WhatsApp, Slack, Teams and voice.

  • Human hand-off

    Complex conversations transfer to your team with full context.

  • Multilingual

    Talk to customers in their own language automatically.

Where teams use it

Built for real workflows

  • Customer support
  • Lead qualification
  • Internal knowledge assistant
  • Order tracking
  • Appointment booking
  • Employee onboarding

Tools & technology

Our stack

  • OpenAI
  • Anthropic Claude
  • RAG pipelines
  • WhatsApp API
  • Intercom
  • Twilio

How we deliver it

From first call to launch

  1. 01

    Discover

    We map your workflows, data and goals to find the highest-impact AI opportunities.

    Week 1

  2. 02

    Design

    Architecture, UX and success metrics are defined and validated with a quick prototype.

    Week 2

  3. 03

    Build

    We engineer, evaluate and harden the system in short sprints with weekly demos.

    Weeks 3–5

  4. 04

    Launch

    Production rollout, monitoring and team training — then we keep optimising.

    Week 6+

FAQ

Frequently asked questions

Still curious? We’re happy to walk you through it on a call.

Ask a question

  • We ground every answer in your approved content and test extensively. If it doesn’t know, it says so and hands off.

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Let’s build something intelligent.

Tell us what you want to automate. We’ll show you what’s possible in a free 30-minute call.

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